We are pleased to frequently receive letters of appreciation from our customers. One that arrived in last week's mail was particularly nice and I thought I'd share it here. The ###s represent information I removed to respect our customer's privacy.

Jonathan C. Bird
### Country Park Ct.
Roseville, CA 95661
Tel: 916-###-####

April 23, 2009
_______________________________________

Dave Zimmerman
Zimmerman Re-Roofing
3675 R. Street
Sacramento CA 95816

Dear Mr. Zimmerman:

I just wanted to let you know that I was entirely satisfied with the whole process of re-roofing from the initial contact with Jeff through the tear off of the roof to the completion by Richard and his crew.

First, your price was very competitive but beyond that, I was impressed by Jeff's knowledge and ability to satisfy my questions as to the various products on the market. He was the "difference maker" in me selecting your company.

Second, your tear off crew showed up promptly on the appointed day and set to work right way. When they left the premises were as clean as possible.

Richard and his crew were prompt, responsive and kept me informed at all times. When they left at the end of the day they cleaned up after themselves.

Overall, I was satisfied with the entire process and would not hesitate to recommend your company to anyone.

Very Truly Yours,

Jonathan C. Bird